Exchange Server 2010 Process Failure Analysis – EXTRA

In this blog we will be learning how to collect basic information while troubleshooting process failures in Exchange Server 2010 with the help of built in tool Exchange Troubleshooting Assistant (EXTRA).

To get started with it is always important to know what is the symptoms. However at times it is little difficult to understand or diagnose the root cause. EXTRA does the job of understanding the cause.

Additional Data which can be gathered while troubleshooting Process Failure.

  • Application Event Logs
  • System Logs


Lets Explore EXTRA

To open EXTRA from an Exchange Server 2010 server go to Start > Run > and type EXTRA


Figure 1.1 : EXTRA


Figure 1.2 : Welcome to EXTRA

In figure 1.2 we have two options in welcome screen. “Select a task” and a wizard will open.


Figure 1.3 : Task Selection Screen

In figure 1.3 we will select Exchange Processes are failing.


Figure 1.4 : Process Failure Analysis

In figure 1.4 we have two option.

  1. Select Exchange Servers to scan for failure events.
  2. Scan a specific server for failure events.

You can select the option as per your choice. Label is an option to identify scan. Label will also help if you mention date in it for future reference.


Figure 1.5 : Exchange Topology Discovery

We have to ensure that Active Directory and Global Catalog is reachable and healthy.


Figure 1.6 : Retrieving Exchange Topology


Figure 1.7 : Select servers to scan

In figure 1.7 select the server which is having problem.


Figure 1.7 : Scanning Servers


Figure 1.8 : Final Results

In figure 1.8 what we can see the tool was actually looking for failure events in the event history on the server which was selected. Since the server which was selected had no issues. It has returned 0 failure events found for all processes.

Good tool to start with process failure issues.


Happy Learning


MSEXCHANGETEAM | Ideas That Clicks

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