Message Tracking in Exchange Server 2013

In this blog we will be exploring Message Tracking in Exchange Server 2013. Although we have been familiar with message tracking with legacy versions of Exchange. There is something new in Exchange Server 2013.

Permission Prerequisites

I have used the default Administrator to perform this task, however below is the minimum RBAC permission required to perform this task if a different account is used specially for Message Tracking.

  • Organization Management
  • Records Management
  • Recipient Management

Lets Explore

Few test emails have been sent before tracking the message.

Now login to EAC and select Mail Flow as shown below.

image

Figure 1.1 : Option to select

image

Figure 1.2 : First Mailbox to search.

In figure 1.2 we have selected mailbox to search.

image

Figure 1.3 : Message Sent to.

In figure 1.3 you can select multiple user account if the mail was sent to multiple user and if you want to perform search for multiple mailbox.

image

Figure 1.4 : Search Keywords

Once you have selected the Mailbox to search. Click on Search as shown in figure 1.4.

image

Figure 1.5 : Search Results

In figure 1.5 we see the results. Double click on the result and you see the report as shown below.

image

Figure 1.6 : Delivery Report

In figure 1.6 we have the delivery report. We have an option to “Email This Report” as shown above.

image

Figure 1.7 : Report is ready to be sent.

In figure 1.7 when you click on email this report. Outlook Web App page opens with the report attached as a hyperlink.

Post the report is sent login to the mailbox and select click here as shown above.

image

Figure 1.8 : Delivery Report as seen on OWA.

In figure 1.8 click on the option shown above.

image

Figure 1.9 : Delivery Report

As we can see the report is clear and user friendly . You can now send report to end users if they request for delivery report.

==============================================

Happy Learning

Sunder

MSEXCHANGETEAM | Ideas That Clicks

Tagged . Bookmark the permalink.

10 Responses to Message Tracking in Exchange Server 2013

  1. Gopi says:

    Is there an option to search mails sent to external users. In search mails sent to it only allows me to choose internal users, but wont let me type external users.

  2. Sunder says:

    @ Gopi

    What is Exchange Server Version?

  3. Gopi says:

    Grrrr…Exchange 2013 preview..or why would I ask lol

  4. Sunder says:

    I am sorry to ask that. At the moment only internally it works.

    Stay tuned that information will also be published very soon.

  5. Tom says:

    Really very informative article, it provides the details to track message in exchange 2013 . but I already test this helpful resources from http://www.lepide.com/exchange-reporter/ to track message and generate reports regarding to massage delivery on time and status such as message split on delivery time, message delivery status and message delivery details.

  6. Sunder says:

    Thank you Tom. Lepide exchange reporter is indeed an Awesome tool. All tools from Lepide is simply fantastic. I wont hesitate to recommend the tool to anyone.

  7. Frank says:

    Hi,
    here is a litte script, that will bring back some Features of the Exchange 2010 Message Tracking GUI to Exchange 2013:
    https://www.frankysweb.de/exchange-2013-message-tracking-gui-english/
    Frank

  8. dave says:

    OK, here is the REAL answer,
    under search for messages received from: put the email even if its not listed under “check names” category, then check the name, it will automatically add itself.
    you don’t need to install any 3rd party crap listed above.

  9. Tolly says:

    Is there an option to search mails sent to external users. Cos as it is now,it only allows me to choose internal users, but wont let me type external users. And i really need that now.

  10. Tolly says:

    I need an option to search mails sent to external users. Cos as it is now,it only allows me to choose internal users, but wont let me type external users. And i really need that now.