Collaboration has improved a lot in Exchange Server 2013. In previous versions of Exchange Server Sharing a Mailbox was not that easy to manage. An administrator has to deal with permissions. Microsoft has made a significant changes when it comes to recipient management. So what is there for us in Exchange Server 2013.
Changes in Exchange Server 2013
- The associated account for shared mailbox is by default disabled.
- No password for the shared mailbox (This eliminates the risk of unauthorized access).
- Only people granted with “full access” and “send as” permission will be held responsible.
- Group of users can also share common calendar.
- Customization is possible via shell.
In this blog we will be sharing how to create shared mailbox.
The account should be a member of following group.
- Organization Management
- Recipient Management
Figure 1.1 ; Recipients
In figure 1.1 Shared Mailbox has a different location. All shared mailbox will reside here.
Figure 1.2 : New Share Mailbox
In figure 1.2 we have granted full access permission to “Administrator” and “IT Manager”. Whereas Send as permission is granted to “Support”.
Figure 1.3 : Share Mailbox Created
Figure 1.4 : Properties of Shared Mailbox
In figure 1.4 we have an option to modify shared mailbox properties as per our requirement. Since we have already created the mailbox with required delegates we would not be making any changes.
Now that the mailbox is created. Lets configure the mailbox for end users.
To begin with I have administrator account with Outlook 2010.
Figure 1.5 : Mailboxes as seen on Outlook
In figure 1.5 what we see is primary mailbox and shared mailbox viewed in the same outlook profile. Since administrator account has granted full access permission we are able to add the mailbox.
Now lets send few test emails to confirm if the mailbox is really working.
Figure 1.6 : Test Email
In figure 1.6 test email from Helpdesk to Administrator mailbox using Administrator profile.
Figure 1.7 : Email Received from Helpdesk
In figure 1.7 since Administrator has full access permission. No need to apply or modify any other permission.
In part 2 we will be discussing various options that can be configured for Shared Mailbox.
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